Warranty

Warranty Coverage

REOTORC TOOLS warrants that its products are free from defects in materials and workmanship under normal use for the applicable warranty period specified for each product.

Warranty periods may vary between products. Where no express warranty is stated.

 

Hammer Warranty Conditions

The STURNUS Hammer is covered by a one (1) year limited warranty from the original date of purchase against defects in materials and workmanship under normal use.

The STURNUS Hammer is designed specifically for driving and pulling unhardened common nails only.

This warranty does not cover products showing evidence of misuse or use outside their intended purpose, including but not limited to:

  • Demolition work.
  • Concrete work.
  • Striking hardened materials.
  • Side loading or side pulling.
  • Prying or levering.
  • Any application that places excessive force or stress on the tool beyond its intended design.

Damage resulting from these applications is considered misuse and is not covered under this warranty.

 

Accessories and Consumables

Accessories and consumable items are designed to wear during normal use and are generally not covered by warranty, except where there is a manufacturing defect.

If an accessory or consumable:

  • Arrives damaged or defective; or
  • Fails on its first use due to a manufacturing defect,

it will be eligible for replacement.

Products that become worn through normal use, including applications such as concrete drilling, reinforced concrete or rebar drilling, masonry work or other heavy duty applications, are considered to have reached the end of their service life and are not covered under warranty.

 

What Is Not Covered

This warranty does not cover:

  • Normal wear and tear.
  • Cosmetic damage, including scratches, discolouration or fading.
  • Misuse, abuse or neglect.
  • Accidental damage.
  • Improper storage or maintenance.
  • Unauthorised repairs or modifications.
  • Failure to use the product in accordance with the supplied instructions.
  • Damage caused by using the product outside its intended purpose.

 

Warranty Claims

To submit a warranty claim, please email reotorctools@gmail.com with the following information:

  • Proof of purchase.
  • A description of the issue.
  • Photographs or videos where requested.

REOTORC TOOLS may require the product to be returned for inspection before a warranty claim can be assessed.

Unless otherwise agreed, the customer is responsible for the cost of returning the product for assessment.

All warranty claims are assessed on a case-by-case basis. Where a claim is accepted under this warranty, REOTORC TOOLS will, at its discretion, repair or replace the product.

 

Policy Updates

This Warranty Policy may be updated from time to time. Any changes will apply to purchases made after the revised policy takes effect and will not affect warranty rights that applied at the time of your purchase.